Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply log in to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Here at Pro Marine Supplies, it is our goal to provide customers with the fastest and most affordable shipping methods possible. To better understand how shipping works, please take a look at our shipping process below.
“Any Orders Received On A Business Day At Or Before 11:59 AM (EST) Will Ship Out Same Business Day”
“Any Orders Received After 11:59 AM (EST) Will Ship Out the Following Business Day”
Let's take a look at some examples. Keep in mind that all orders need to be in stock and no payment, fraud, or address holds must be placed on your order for these examples to be true. Issues regarding your order can delay shipping times. We do our best to correct any of these issues for you. Always double check your shipping and billing address before completing your order at checkout. We will notify you of an error if it affects your orders shipping times.
Example 1 - If you place an order on a Monday at 8:30 AM then it will ship out on that same Monday.
Example 2 - If you place your order on Friday at 4:30 PM then it will ship out on the following Monday.
Example 3 - If you place any order on Saturday or Sunday at any time they will ship out the following Monday.
Hours of Operation
Monday - Friday
8 AM - 5 PM Eastern Time
Holidays will affect handling time. Pro Marine Supplies recognizes all holidays that our shipping carriers recognize. For more information, please check the shipping carrier website for the holiday schedule.
Shipping time is dependent on what item was purchased, how heavy the order is, and how far away you live from our shipping facility which is located in Venice, FL.
If you choose any of our free shipping methods, then we will ship the order out as economical as possible based on these US Carriers, FedEx, UPS and United States Post Office. We do not allow our customers to specify which carrier we use unless they pay for the charges separately. You can select from multiple shipping methods at the checkout section if you desire. Shipping fees will be charged accordingly.
We are proud that we can offer our customers a free shipping option that saves them money. Typically this free shipping method takes about 3-4 business days but sometimes can be longer up to 9 business days.
If you have any questions regarding shipping or handling, please feel free to contact us here.